Frequently asked questions

Visa and Mastercard credit and debit cards, paid in euros (EUR), processed by our payment provider. We do not store full card numbers or CVC codes.

The pack, the points and the total are shown on the confirmation step before you pay, together with who you are paying (the seller, MD Media 25 EOOD). Nothing is charged until you press the pay button.

No. Points are sold as one-time packs: you pay once for a pack, there is no free trial and nothing is charged automatically, so you pay again only if you choose to buy another pack.

Write to support@lumenpanda.com with your account e-mail and the purchase reference, and we will trace the payment. If we cannot deliver the points you paid for, you get a full refund.

Yes. After a successful payment you can open or print a receipt from the purchase history in your account, and we e-mail one to the address on the order.

Immediately after payment confirmation. No delivery fee. The points are added electronically to your account: nothing is shipped.

An image costs 8 points, and a video clip costs 12 points. The generator shows the exact cost before you confirm. Points never expire.

Unused points can be refunded within 14 days of purchase. Points that were paid for but not delivered, and duplicate or incorrect charges, are refunded in full. Free sign-up points and points already used for generations are not refundable.

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Use "Request refund" next to the order in your purchase history, or write to support@lumenpanda.com. We review every request individually and answer within 14 days. An approved refund goes back to the original payment method, in the same currency, within 14 days of our decision. Your bank may need extra time to show it.

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Points unlock immediate generation. At checkout you confirm that you want them added right away and that you lose the right of withdrawal once they are in your account. The Refund Policy explains your statutory rights, which always remain.

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Register with your e-mail address and confirm that you are at least 18 years old and accept the Terms. We send a message to confirm your e-mail address.

Use "Forgot password" on the login page. We send a reset link to the e-mail address on your account.

Forgot password?

New accounts receive 20 free points. They have no cash value and cannot be refunded or exchanged for money.

Write to and tell us what you would like deleted. Your other rights, such as access and correction, are described in the Privacy Policy.

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E-mail support@lumenpanda.com, or use the contact form on the Contact page. Opening hours: Mon–Fri, 09:00–18:00 (EET).

Contact us

Yes, through WhatsApp. Use the "Chat with us on WhatsApp" link below, on the Contact page or in the footer. It opens WhatsApp with our number; WhatsApp (Meta) handles the messages under its own privacy terms, and nothing is sent to WhatsApp until you open the link.

Chat with us on WhatsApp

You keep ownership of your original prompts and reference images, and we do not claim ownership of your generated images. Point purchases include a commercial licence for generated images. The Terms have the details.

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You must be at least 18 to use the service. Sexual content involving minors, deepfakes and impersonation, graphic violence, hate speech, illegal goods and services, and fraud or harassment are prohibited and blocked by safeguards. See the Acceptable Use Policy.

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Generated images download as PNG files and generated videos as MP4 clips. The generator shows the resolution options for the selected model.